US News Amazon Alexa ad 'triggered cat food order'

12:16  14 february  2018
12:16  14 february  2018 Source:   news.sky.com

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Amazon has been cleared by the advertising watchdog after a television ad for its Echo Dot smart speaker activated a viewer's device and placed an order for

Image: Amazon 's smart speakers are always listening for the ' Alexa ' trigger . Amazon has been cleared by the advertising watchdog after a television ad for its Echo Dot smart speaker activated a viewer's device and placed an order for cat food .

In this March 2, 2016, file photo, David Limp, Amazon Senior Vice President of Devices, pushes down on an Echo Dot in San Francisco. © AP In this March 2, 2016, file photo, David Limp, Amazon Senior Vice President of Devices, pushes down on an Echo Dot in San Francisco. Amazon has been cleared by the advertising watchdog after a television ad for its Echo Dot smart speaker activated a viewer's device and placed an order for cat food.

The commercial, which aired on 5 October, showcased people using the device in various situations and included a man saying, "Alexa, re-order Purina cat food," to which the virtual assistant replied: "I've found Purina cat food - would you like to buy it?"

Although Amazon has said such ads are "marked" to prevent them from triggering responses from devices in homes, the complainant's device had gone ahead and placed the order.

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Amazon has been cleared by the advertising watchdog after a television ad for its Echo Dot smart speaker activated a viewer's device and placed an order for cat food . Although Amazon has said such ads are "marked" to prevent them from triggering responses from devices in homes, the complainant.

The commercial, which aired on 5 October, showcased people using the device in various situations and included a man saying, " Alexa , re- order Purina cat food ," to which the Although Amazon has said such ads are "marked" to prevent them from triggering responses from devices in homes, the

Amazon's smart speakers are always listening for the 'Alexa' trigger © Other Amazon's smart speakers are always listening for the 'Alexa' trigger

The owner was able to cancel it, but complained to the Advertising Standards Authority (ASA) that the advert was "socially irresponsible".

However, Amazon has said that even if they had not cancelled the order themselves, it would not have been processed without the customer "confirming" the order.

"To shop with Alexa, customers must ask Alexa to order a product and then confirm the purchase with a 'yes' response to purchase via voice," said a spokesman for the retail giant.

Alexa has become part of households across the UK © Other Alexa has become part of households across the UK

"If you asked Alexa to order something by accident, simply say 'no' when asked to confirm."

Owners of any Alexa devices can also use the accompanying app to turn off voice purchasing or set up a code to authorise any orders.

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Amazon confirmed that the complainant’s device did place an order for the cat food but it had been cancelled by the customer. Amazon said it was aware of the potential issue and “marks” ads so that Alexa is not triggered .

Man's Amazon Echo accidentally ordered cat food after overhearing Alexa ad AN AMAZON Echo Dot made a random shopping order all on its own after an ad

The ASA said it was satisfied Amazon had done enough to protect owners of the devices from any accidental shopping via its adverts.

"In this instance, the complainant had cancelled the order themselves, but we understood that had they not done so, the order would nonetheless have been cancelled automatically," it said.

"Therefore we understood that it would not be possible for a purchase to be made without the account owner's knowledge, even in instances where technology, intended to stop ads interacting with devices, had not been effective.

"We concluded that the ad was not socially irresponsible and did not breach the code."

Last month a US TV station was inundated with complaints after viewers' Echo devices overheard a presenter's comments about doll houses and started ordering them.

A six-year-old girl was among those who took advantage, securing a shipment of a $160 (£130) doll house and a tin of biscuits after asking Alexa if it would "play doll house with me and get me a doll house".

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